COVID-19 Photography Policies
Updated: November 24, 2020
Please note policies are subject to change without notice. All policies take into account the current government and healthcare recommendations. We are an immunocompromised household and will err on the side of caution in all situations.
Outdoor Photography Sessions
Outdoor sessions are able to carry on through increased cases and tighter rules thanks to the open space available! As per the most recent guidelines, groups outdoors must be limited to 10 people. I will maintain a distance of over 6 feet throughout the session, and if needing to get closer, I will ask your permission first.
I wear a mask during most of the session, especially while around larger groups, but will remove it frequently while at a distance.
You are not expected to wear a mask in between photos.
If you are immunocompromised, please let me know at the time of booking and I will not remove my mask at any point during the session, plus will maintain a distance of over 6 feet at all times.
Indoor and In-Home Photography Sessions
I have resumed indoor sessions for groups of 6 or less belonging to one household (with the exception of weddings and select events, which may have more people).
Due to COVID-related closures, a number of indoor venues in Lethbridge that are normally available for photography are currently closed to the public. I am happy to provide a list of any venues that are still available, but note they charge a fee and you will be expected to follow the venue's mask rules.
Newborn Photo Sessions (Outdoor and In-Home)
The above rules will be followed, plus I will put on rubber gloves once arriving. I will talk you through most of the posing and only physically interact / get within 6 feet if necessary, with your permission.
All props provided by Tanya are cleaned between each session. I recommend using your own blankets, but this is completely optional.
In Person Ordering Sessions
In person ordering sessions are available by request, otherwise your proof gallery will be provided online with a 5 day window for ordering. In person ordering will be completed by Tanya (it's usually Cam, but he needs to limit contact).
We kindly ask that you wear a mask during your ordering session and limit it to two family members.
To reduce person to person contact, all consults are currently being completed by phone call or video call. Let me know what you'd prefer when setting up your consult!
Reschedules, Cancellations, and Extensions
I understand kids may be sent home or families need to quarantine without notice, so there is no longer a 24 hour cancellation period for sessions. If you are sick an hour before your session, you are able to reschedule without penalty and I offer unlimited reschedules for portrait and commercial sessions.
I have a more detailed rescheduling policy for weddings available upon request.
Gallery activations can be extended by special request. You can have one 5-day extension with the $25 fee waived if circumstances prevent you from being able to place your order.
Product Orders & Shipping
I am currently not expecting any delays in product orders and shipping. However, my photo labs may shut down without warning. I will notify any clients with active bookings/orders if this occurs.